Privacy & GDPR

(GDPR) Privacy Policy

You consent to the collection and use of your personal information in accordance with this privacy policy, which may change from time to time as our Website and related online Services evolve.

You agree, represent and warrant that all account registration information provided by you is accurate and up-to-date. If any of your registration information changes, you must update it using the appropriate update mechanism on the Website or Service. If you are unsure how to update your personal information, please contact our Privacy Officer at privacy.officer@pelicancorp.com.

This privacy policy describes: (i) our collection of personal information; (ii) how that personal information may be used; and (iii) when and to whom that personal information may be disclosed.

1.1 Our Commitment

PelicanCorp (‘we’ or ‘us’ or ‘our’) is committed to ensuring the security and protection of the personal information that we process, and to providing a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and data protection principles. We recognize our obligations in updating and expanding this program to meet the demands of the GDPR.

PelicanCorp is dedicated to safeguarding the personal information under our control and developing data protection methods that are effective, fit for purpose, and demonstrate an understanding of, and appreciation for, the GDPR regulations.

1.2 Information Security & Technical and Organisational Measures

PelicanCorp takes the privacy and security of individuals and their personal information seriously and takes every reasonable measure and precaution to protect and secure the personal data that we process. Our systems are designed to minimize the personal data required for account registration and reduce metadata stored and managed. We have robust information security policies and procedures in place, including:

• SSL encryption
• Access controls and password policies
• Data pseudonymization and restriction
• Best practice IT authentication

1.3 Collection of Personal Information

We may collect your personal information, including but not limited to:

• Name
• Contact information
• IP address and location data
• Website statistics and analytics regarding your use of the Website and Service
• Browser information and session duration
• Banking and/or credit card information
• Other information requested when signing up to become a subscriber or account holder
• Information you elect to upload that may include your or a third party’s personal information

1.4 Use of Cookies

Our Websites and Services may place a temporary or permanent "cookie" in your browser. Cookies themselves do not contain personally identifying information but may relate your use of our Website to information you have specifically and knowingly provided. You can manage your cookie preferences in your browser settings, though doing so may affect the functionality of the Website.

1.5 Data Logs

Our Service may process data via feeds to your hosted data or our AWS account. When these processes run, logs are created recording file names or resources processed. To the extent these names contain personal information, it may be stored in logs. While we have access to logs for support, billing, and audit trails, we do not access underlying resource content without authorization. Upon request, we will redact or delete any third-party personal information stored in logs.

1.6 The Use of Your Personal Information

Your personal information may be used to:

• Promote our Website and Services
• Support and improve our offerings
• Provide customer support
• Communicate about your account
• Bill and collect payments
• Meet legal requirements
• Enhance our services to you
• Send notifications about the Service, Terms, this Privacy Policy, and your account

We do not sell your personal information to third parties, nor do we sell personal information you provide about third parties. Payment processing is handled by third-party processors (e.g., PayPal) under their own privacy policies.

1.7 Disclosure and Access to Personal Information

We may share your personal information with employees who need access for operational purposes. We may use service providers (including cloud hosting, log collection, customer support software, accounting tools, and marketing services) which may process your data in locations outside your jurisdiction. We cannot guarantee the exact storage location used by all providers.

We may also disclose information if legally required (e.g., court orders) or as part of business transfers (e.g., acquisition). While we take measures to protect personal information, you agree that to the fullest extent permitted by law, PelicanCorp and its affiliates will not be liable for loss or theft of personal information or damages resulting therefrom.

1.8 Retention of Your Personal Information

We retain personal information only as long as needed for its collection purpose and legal compliance. There is no single retention period for all types of data. Please contact us if you wish to inquire about deleting your own personal information.

1.9 European General Data Protection Regulation

We strive to meet GDPR requirements for European users, including appropriate technical and organizational measures. If you provide us with personal information of European persons, you confirm that you have obtained informed consent for international transfer. If consent is revoked, you must notify us immediately.

1.10 Inquiries

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer at privacy.officer@pelicancorp.com.