Our call center operations team in the USA is focused in both Connecticut and Kentucky with additional support from our team in Australia.
Our facilities can scale up to support the demands of new customers or for short periods as required during a disaster. In general our capabilities include;
- Overflow call center and Disaster Recovery services
- Campaign support (inbound and outbound services)
- Multi Region and International presence
- Help Desk and Case Management
- Inbound and Outbound call services
- Customer satisfaction survey design and implementation
- Quality control
- Customer service training
Benefits
Call center
Full call center capability, 24 x 7 - 365 days a year.
Multi region presence, offering help desk, case management and both inbound and outbound call services
Marketing
Interact with users and member community
Marketing services include maintaining all channels, digital and traditional.
After hours
Full turnkey call center services - available 24x7
After hours, disaster recovery and call overflow center services.
Disaster recovery
No down time
Recover from emergencies quickly via disaster recovery services, ensuring no impact on call center services.
Locate management
Keep track of your tickets
Members can access a free system to handle locate tickets, providing functionality to members wanting to view, update and close tickets assigned to them.