One-Call of Wyoming, Inc., OneCallAccess ticketing system (brought to us by Pelican Corp. and Pass Word, Inc.) is a FREE service that allows for the convenience of submitting locate tickets online. SKIP the hold time, do your ticket online!
Some benefits of OneCallAccess:
Immediate processing from your own computer, smart phone, or
Ideal for excavations that require multiple tickets from the same excavator. Duplicating information from your first ticket carries over to the next, saving time and possible typos/mistakes.
Record keeping is made easy because you are emailed a confirmation of your ticket number, start date/time, and notified utilities.
Virtual White-line your intended excavation
*IF you choose to phone in your locate request by dialing 811 (1-800-849-2476 if calling from out of state), you are required by law to physically white line your intended excavation site*.
The interactive website allows users with an account to enter the following:
Dig Location Requests:
Emergency Tickets and Damage reporting (Must Call the Notification Center)
Research and View Your Tickets as well as History submission
Update/Manage Your Account
Configure Default Ticket Settings
Retrieve Confirmation of Previous Tickets
Quick Guide for New Online Users
The following quick guide will help you get online and working faster than ever before.
1. Go online and register
All Excavators and Homeowners go to www.onecallofwyoming.com and click the “Web Ticket Form” button (nothing from the old web ticketing system was carried over or “automatically transferred” for any user). The registration process requires some information from you for ticket updates to be sent to you or to allow facility operators/locators to communicate with you directly. **Be sure to read the help bubbles associated with each field/drop down**
2. You are ready!
Once you have successfully gone through the easy registration process, you will receive an email to confirm your registration. You then login and you arrive at the New Ticket Console. You can now begin a new ticket, view past tickets you created, and manage your registration information with One Call of Wyoming.
3. Describe your ticket
Now you need to describe the details of your excavation. The dates you are working (minimum of 2 business days and not more than 14 business days required prior to excavation per state law), the nature of the work. As well as any particulars of the type of work you are doing and what method you will use to complete the work. All of this helps the utilities determine how to best help you in completing a safe excavation.
4. Map your ticket
MOST IMPORTANTLY everyone needs to understand where the work is being done. What you draw, is your virtual white-line and is your intended excavation site, draw accurately. You can do this now by searching for a location by legal address, latitude, and longitude (GPS), TRSQ and then draw your intended excavation site on the map. Additional notes and details help utilities understand your project and the location in which the excavation will be taking place.
AFTER you have successfully submitted your ticket you will see a list of utilities that will be notified that are registered with One Call of Wyoming within the intended excavation area. Keep in mind that they may contact you directly to clarify anything about your ticket or coordinate when the utility locates will be completed. ALWAYS be cognizant of privately owned utilities and the responsibility that you as the excavator must get those located as well. Visit our website, www.onecallofwyoming.com, click on Private Locate Education for more information. Once you have received your ticket locate number, this is how you know your ticket has been successfully submitted and you will receive an email confirmation as well.
Follow North Idaho State Laws for all excavations! Do not begin excavation work until all utilities, including privately owned, have either marked their facilities, or have contacted you directly!
Table of Formats
Pelican OneCallAccess System Ticket Formats Option Who is it for? E-Mail Subject/Body E-Mail Subject Which Attachments are
Format Option 1 (Email with PDF Attachment) Members without a ticket management system who wish to view or print their tickets in an easily readable format. General Information Ticket Number — — PDF Attachment Option 2 (Email, GML and GIF Attachments) Can be printed/read, but is intended for members who will be parsing data into a ticket management system and/or GIS. Contains All ticket data Ticket Number .GIF .GML — Plain Text E-Mail Option 3 (Email, GML, XML and GIF Attachments) Intended for use with ticket management system and/or GIS Contains All ticket data Ticket Number .GIF .GML .XML Plain Text E-Mail Glossary: GIF GIF is a standard image format. For WY811 members, the GIF attachment will be an image of the job-site polygon as drawn or described by the excavator. GML The Geography Markup Language (GML) is the XML grammar defined by the Open Geospatial Consortium (OGC) . In the context of WY811, it allows for the transmission of the digsite polygon as a spatial object rather than as a picture. Stands for “Portable Document Format.” PDF is a file format designed to present documents consistently across multiple devices and platforms. For WY811 members, this is the easiest format to use for members who plan on either printing or viewing their tickets on-screen. XML Extensible Markup Language (XML) is a markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable. For WY811 members, it provides a simple standard for transmitting ticket data to be consumed by most ticket-management systems.
The domain “pcges.com” should be whitelisted to avoid tickets being falsely identified as spam.
Jan Warren, Executive Director, One-Call of Wyoming, Inc.
Pelican Ticket Formats
Wyoming Data Structure Guide
Daily Audit Format Samples
Need test ticket(s) to test your Member Subscription(s) and your Locate Receiving software?
- Member Name.
- Station Codes (CDCs) you want to receive Test Tickets for.
- Desired Option Format (Option 1, Option 2 or Option 3)
- For Options 2 or 3, select one Projection/Datum from the following list for the GML polygon file:
- Longitude/Latitude (WGS84)
- Google Maps
- NAD83 (CSRS)
- NAD83/UTM (West)
- What email address you would like to have receive the test tickets. We will set it up for you and advise as soon as we can.
Frequently Asked Questions
What is the Latitude/Longitude listed on the Option 1 pdf and in the Options 2 and 3 XML file?
It is a reference coordinate to put you in the general vicinity of the job site.
The Latitude/Longitude listed is what is called the Centroid of the Excavator’s polygon. It is the arithmetic mean of all the points in the figure; it is the point at which a cut out of the shape could be perfectly balanced on the tip of a pin [Wikipedia].
For many polygon shapes, such as L-shaped, U-shaped, etc., the Centroid will not actually lie within the polygon itself. For this reason, the Centroid is merely a point of reference and is not to be used to define the job site.
The Excavator’s polygon defines the job site and is shown by the marked area in the Option 1 pdf, which also has a link to Google Maps marked Open Map. Options 2 and 3 contain a GML file which exactly describe the polygon using GPS coordinates, and is normally read by a computer program.