Preventing damage to utility infrastructure involves more than responding to a One Call ticket. TicketAccess enables Utilities to automatically screen One Call tickets, assess the risk and workflow appropriate communications to operations and the contractors working near critical infrastructure. Get ahead of the work and instantly start the communications to increase awareness and reduce damages.
Reduced manual intervention - completely automated process
Via the TicketAccess screening processes a utility can reduce the costs of locating via sophisticated GIS and workflow based business rules.
Respond automatically to the One Call inquiry and the contractor with custom messages indicating the presence, type and location of facilities affected by the ticket.
Cheaper for you. Cheaper for your clients.
Remove the manual steps of reviewing, managing and distributing tickets from the hands of valuable staff, allowing for re-allocation of hours, better spent directly communicating with contractors to ensure safety of their crews and the utilities assets.
Combine inputs from GIS, One Call and asset databases to determine possible risks
A risk scenario is then used to determine how and where communications are delivered to nominated systems, groups or individuals to action.
Select the GIS integration method that best suits you
Spatial queries can be configured to support workflows and response business rules. Ticket and location information can be shared with utilities GIS system(s) to support regulatory reporting requirements.
Share ticket details with your locate teams
Automate escalation rules to assist in the control of large tickets and how contractors should interact with your team.
HEAR FROM OUR CUSTOMERS
PelicanCorp automate CBYD ticket screening for GNHWPCA
The team at Greater New Haven Water Pollution Control Authority explain how through the use of TicketAccess they have seen a significant reduction in the resources and time required to review, respond to and mark out CBYD 811 tickets. Contractors receive an automated response within minutes of submitting their CBYD ticket indicating the presence of underground facilities and then outlines the actions by GNHWPCA.