"Without doubt the One Call industry must continually strive to deliver world class customer service, supported by leading edge solutions"
PelicanCorp runs global, country independent One Call operations, not just as a software vendor, but as the One Call operator. PelicanCorp manages the marketing, promotions, call center, website and the complete technology stack for operations across the globe.
We can adapt our service offering to the requirements of the market, from advisors, call center operators to software and technology provisions. As an international award winning company, adding iPhone and mobility solutions to our One Call offering demonstrated our willingness to take technology and introduce solutions that challenged the traditional call center focused business.
The OneCallAccess platform is the backbone for powering the multi-national One Call services globally. Across the regions covered by OneCallAccess, PelicanCorp manage the complete cloud infrastructure from hardware to software and application, backup and disaster recovery plans, high availability services (where required), storage and the Call Center Services to receive inbound inquiries and support requests.