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TicketAccessTM

Automated One Call enquiry ticket screening, workflow and response management solution.

One Call service members respond to large numbers of asset location enquiries - often requiring valuable time and resources.

PelicanCorp provides TicketAccess, a comprehensive automated and exception handling service to directly respond to contractors on your behalf, all within minutes and 24 hours a day - 7 days a week. TicketAccess is a fully featured product which can be either hosted within PelicanCorp’s secure cloud environment or installed on premise


Benefits

Automation

Works with your existing system

Respond based on your existing business rules, allowing for creation of plans, arranging on-site visits and escalation of tickets automatically.

Configurable

Your data, your way

Configure based on the assets identified within an organisation’s GIS and/or information received from local One Call service.

Reduce costs

Cheaper for you. Cheaper for your clients.

Reduce resources required for ticket responses.

Integration

Find the best solution for you

Select the GIS integration method that best suits your business and data.

Rapid response

Award winning speed and accuracy

Awarded as the fastest and most accurate One Call response service across APAC by GITA.

Reduce damages

Protect your assets

Assess and respond to enquiries quickly and accurately, reducing asset damage incidents.

 


How does TicketAccess work?

 

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Features

Award winning solution

GITA ANZ has awarded the "DBYD High Performance Award" for 7 of the past 9 years to the automation provided by TicketAccess

Web service integration

TicketAccess can query your GIS using a Web Feature Service (WFS) followed by a Web Mapping Service (WMS) to create current and accurate responses.

Configurable workflows

You set the configuration rules. TicketAccess then uses the information provided in the ticket to determine the type of response necessary

24 hour responses

TicketAccess operates 24/7 as do many people planning their works, responses are created and sent within minutes of receiving them.

Contact the team for more information