Hastings District Council (NZ) improves business efficiencies via TicketAccess
Hastings District Council (NZ) have successfully improved their business efficiencies by automating the beforeUdig response process through the use of PelicanCorp's TicketAccess hosted solution. Through the combination of membership to the beforeUdig service and automation via TicketAccess, Hastings District Council have achieved a standardised internal protection process for their ‘three waters’ assets - water, wastewater and stormwater. Automation has resulted in faster response turnaround times, consistently accurate data and eliminated any previous manual handling further reducing the costs incurred by Council.
As Brett Chapman, Water Services Manager at Hastings District Council points out:“the beforeUdig system streamlines our asset data and location service replacing what was a very manual and time consuming process. Relevant information is now provided directly to applicants on a consistent basis for all but the most complex of projects where staff are still able to assist."