Northumbrian Water Group protects network with confidence
Challenge
To protect its networks, Northumbrian Water Group (NWG) asked any third party working across Great Britain (including contractors, utility companies and individuals) to contact the NWG Team every time to check the location of their assets. The typical response time for any enquiry took more than a couple of days.
Solution
In order to improve the protection of their assets NWG joined LinesearchbeforeUdig (LSBUD), a UK service which is powered by PelicanCorp's OneCallAccess product, and implemented the LSBUD Hosted Plan Response automation software which responded to over 7500 enquiries a month within an average of 4 minutes per enquiry.
Outcome
The LSBUD automated solution has enabled NWG to sucessfully reduce the risk of asset strikes within their network and greatly increase the efficiency of internal resources, saving costs, improving upon customer satisfaction and providing a 24/7 service.