City of Canada Bay innovates protection of infrastructure
Challenge
City of Canada Bay continued to increase its underground electrical network and was experiencing rapid growth in the number of enquiries received following their membership to the national Dial Before You Dig (DBYD) service in 2000. It could no longer continue with the resource heavy manual process and was in need for an automation solution.
Solution
City of Canada Bay opted for PelicanCorp's TicketAccess solution to efficiently automate their response service on all asset types including stormwater drainage, non potable water supply and underground power, allowing excavators to avoid damaging underground assets.
Outcome
TicketAccess as a solution has minimalised almost all manual efforts required for responding to DBYD enquiries and completely streamlined the process. It has also implemented greater protection to its ever growing network of assets by providing accurate and detailed information to those submitting DBYD enquiries.