Industry News

PelicanCorp’s solution will enable RWA to automatically screen 811 call tickets while easily assigning and documenting their most critical utility locate requests.

Friday August 2, 2019 – Hamden, CT

PelicanCorp has announced that its customer, Regional Water Authority (RWA) in New Haven, Connecticut have implemented PelicanCorp’s TicketAccess and LocateAccess cloud-based 811 Ticket Management System. TicketAccess and LocateAccess are both modules of PelicanCorp’s industry leading OneCall damage prevention suite that was built for utilities and municipalities to protect their critical infrastructure. The solution will be used by RWA to create efficiencies by automatically screening 811 tickets and as well as provide the tools required to assign and document each locate and mark out their most critical underground assets.

RWA implemented TicketAccess to manage and automate their ticket screening process while providing a positive response solution. TicketAccess connects in real time with RWA’s GIS for its water distribution assets and categorizes tickets based on work performed and the asset at risk of being disturbed.

LocateAccess then provides the locate management and works management for tickets handled in the field and helps RWA to easily collaborate with locators to immediately mark out critical assets while also reducing bottlenecks, automatically responding to lower risk requests that may not require a mark out. This has already significantly reduced the number of tickets required to be located and provides the added benefit of immediately identifying tickets which may impact critical infrastructure, greatly reducing workload pressures while protecting assets and public safety.

Pat Moran, Operations Supervisor for RWA added, “As a direct result of implementing both TicketAccess and LocateAccess prior to the dig season, the gains in efficiency have been noticeable and significant. We are not only reducing the amount of unnecessary work from our field team by nearly 10%, but we are collecting more useful and meaningful data about the work we are completing with the addition of photos and mapping. Prior to this our ticket volumes were growing every year and our field crews were struggling with the backlog of work. This provides us with immediate and long-term operational savings, which we are very pleased with.”

For more information contact:

Denny Michael – Chief Marketing Officer

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