Preventing damage to utility infrastructure involves more than responding to a One Call ticket. TicketAccess enables Utilities to automatically screen One Call tickets, assess the risk and workflow appropriate communications to operations and the contractors working near critical infrastructure. Get ahead of the work and instantly start the communications to increase awareness and reduce damages.
Reduce manual intervention required, through a completely automated process. Via the TicketAccess screening processes a utility can reduce the costs of locating via sophisticated GIS and workflow based business rules.
Respond automatically to the One Call inquiry and the contractor with custom messages indicating the presence, type and location of facilities affected by the ticket.
Remove the manual steps of reviewing, managing and distributing tickets from the hands of valuable staff, allowing for re-allocation of hours, better spent directly communicating with contractors to ensure safety of their crews and the utilities assets.
Combine inputs from GIS, One Call and asset databases to assess and determine possible risk to a facility. A risk scenario is then used to determine how and where communications are delivered to nominated systems, groups or individuals to action.
Select the GIS integration method that best suits your business and data. Spatial queries can be configured to support workflows and response business rules. Ticket and location information can be shared with utilities GIS system(s) to support regulatory reporting requirements.
Share the ticket and the facilities affected by the ticket with your locate teams responsible for those facilities. Automate escalation rules to assist in the control of large tickets and how contractors should interact with your team.