‘Go Live’ Announcement
New South Wales based Wingecarribee Shire Council made a huge leap with PelicanCorp’s TicketAccess hosted solution to efficiently and automatically respond to their Dial Before You Dig (DBYD) enquiries.
As an existing DBYD customer, Council had seen a substantial increase in the number of incoming DBYD enquiries; thus, placing a considerable strain on resources manually responding to those enquiries. The PelicanCorp TicketAccess solution provides a single automated platform to manage the process of responding to DBYD requests. Through use of TicketAccess, Wingecarribee Shire Council have minimised almost all manual efforts required for responding to DBYD enquiries and completely streamlined the process. It has also implemented greater protection measures to Council's water, sewer and stormwater assets as well as the associated facilities by providing accurate and detailed information to those submitting DBYD enquiries.
With the help of TicketAccess, Wingecarribee Shire Council has drastically improved their DBYD response time, increased public awareness for all works in and around its infrastructure and reduced the risk of damages to Council’s assets.
“The system allows us to automate responses for standard and critical asset location requests from DBYD,” said Michael Herraman, Group Manager Assets and Project Delivery at Wingecarribe Shire Council. “In our first month TicketAccess has automatically responded to 360 DBYD requests with an average response time of less than 2 minutes.”
Mayberry Excavations were experiencing the burden of a heavy administrative workload due to the efforts required to collate responses from the Dial Before You Dig (DBYD) service. As response numbers increased, Mayberry Excavations were finding the cost of printing plans was escalating, and their teams in the field were not able to be efficient at all times with the traditional method of having printed plans on site. With the resource heavy manual process, Mayberry Excavations realised the need for automatic collation.
Mayberry Excavations have changed processes with the use of PlanAccess, the cloud based service from PelicanCorp, which successfully automates the collation of responses from DBYD requests into a single job pack for each request.
PlanAccess automation has successfully eliminated almost all manual collation of DBYD responses, reducing Mayberry Excavations manual effort, printing overheads and enabling the re-allocation of staff resources efforts. In addition it has achieved greater protection of its staff, and efficiency on site by providing them with the plans required for each project on hand at all times, in a simple and easy to use digital Job Pack.
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'Go Live' Announcement
Kingborough Council was experiencing rapid growth in the number of enquiries received following their recent membership to the national Dial Before You Dig (DBYD VIC/TAS). The Council could no longer continue with the resource heavy manual process and realised the need for automation. Kingborough Council made a big advancement with PelicanCorp's TicketAccess solution to efficiently and automatically provide detailed information on all asset locations, giving excavators the assets needed to avoid damaging underground infrastructure.
TicketAccess automation has successfully eliminated almost all manual processing of DBYD enquiries reducing the Kingborough overheads and enabling the Council to re-allocate staffing resources across other projects. In addition, it has ensured greater protection to its infrastructure by providing accurate and detailed information to those submitting DBYD enquiries.
As long-time members of beforeUdig Rotorua Lakes Council were challenged with a manually laborious response process to its incoming enquiries, tasked with supplying multiple sets of plans to provide asset information. The time consuming process required dedicated staff attention to ensure responses went out in a reasonably accepted timeframe.
Rotorua adopted an automated process with the use of PelicanCorp’s TicketAccess solution to efficiently deliver and maintain consistent detailed information to those conducting works near their underground assets, focussing on dependable service delivery and the avoidance of contractor damage.
By transforming and automating the response to beforeUdig enquiries TicketAccess has successfully eliminated the manual processes for Rotorua. By delivering a single asset plan pack within minutes, Rotorua have achieved improved accessibility to council information and ensuring a safer work environment. In addition, Rotorua have also incorporated a second line of defence in ensuring the safety of those working within areas where geothermal activity is present.
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In 2015 Call Before You Dig, Inc. (CBYD) were in need of a fresh approach to their One Call solution and were working on strategies to improve the overall user experience for excavators. CBYD were suffering from a lack of online engagement via their existing One Call system, which was unable to meet the standards of the evolving and progressive service CBYD were striving to achieve. An upgrade was required in order to provide the users and members of the Connecticut region with the enhanced service.
The CBYD Board held a strategic planning session, set the direction to be a progressive leader in the damage prevention industry and a decision was made to focus their attention on technology. A technology committee was formed, constituting the locate community, contractors and Utilities, resulting in CBYD opting to upgrade to PelicanCorp’s OneCallAccess, a fully managed One Call operation solution for E-Ticket and Call Center operations.
Upgrading their technology to the fully managed OneCallAccess from PelicanCorp, ensured CBYD have achieved the modernization and technological advancements they were after. The increase from less than 40% web adoption to over 75% web inquiries within the first year alone surpassed the expectations of all stakeholders, resulting in greater efficiencies across the wider operation.
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