Explore our collection of customer Case Studies and see how the PelicanCorp range of solutions are assisting global organisations achieve their business goals.

The City of Mount Gambier partner with PelicanCorp to redefine and automate responses to DBYD enquiries. time by going live with TicketAccess from PelicanCorp

‘Go Live’ Announcement

The City of Mount Gambier serves as the major centre for the South Australian Limestone Coast, and provide Dial Before You Dig (DBYD) enquiry responses for the protection of assets that service a population of approximately 27,000 within the council area. After manually managing 1,200+ DBYD enquiry responses per annum for the past 12 years; the City of Mount Gambier have opted to go live with PelicanCorp’s hosted TicketAccess Starter solution. By choosing the fully managed automation service, it has provided the team at the City of Mount Gambier the ability to virtually eliminate manual effort required by staff and ensured a dedicated focus on asset protection moving into the future.

The City of Mount Gambier have also opted to include a ‘Reinstatement Guide’ with all responses to assist with targeting their requirements for works within public roads and footpaths - This guide includes hyperlinks to associated resources on their website.

PelicanCorp have worked with the city to implement a spatial layer, which will identify and attach CAD-generated PDF’s. The additional online TicketAccess ViewerPortal also enables their team to query historical referral details and access response documentation. Through these changes, the City of Mount Gambier now have a complete and efficient process for their DBYD responses. 

Sinaway Georgiou, Engineering Technical Officer at City of Mount Gambier said “Working with PelicanCorp in order to transition from manual responses to an automated model was conducted in a very professional manner from start to finish. Council was well informed throughout the whole process with particular emphasis in the way variations to the initial model were handled whilst keeping to the timeframes allocated for the project”.

Sinaway also added that ”since inception the amount of referrals from customers had grown substantially as customers became more aware of the DBYD service. The process of manually performing customer requests had become an inefficient way for Council to get the correct information to the end user. As a result, The City of Mount Gambier engaged PelicanCorp to automate its referrals allowing our customers to receive their plans in a more timely fashion. As a result of these efficiencies, it has allowed Council to reallocate staff resources into other areas such as customer service and system data upgrades”.

SGN reduces risk of incidents and improves worker safety


SGN was looking for a solution to reduce third party damages which occurred due to work being carried out by people who were not following safe digging practices and did not have the relevant utility pipe location information. SGN wanted an online solution to enhance the customer experience by providing a hassle-free way of getting information on the location of its pipes so that all parties could make informed decisions.


SGN became a member of the online safe digging portal service LinesearchbeforeUdig (LSBUD) Member, a solution, designed to reduce the risk of third party damages. It not only provides a hassle-free way for the customer to get the plans but also helps SGN understand where works are taking place near its network.


The LSBUD automated solution has enabled SGN to significantly improve the protection of its assets via a 1600% increase in the number of third party enquiries being made on the location of its assets. Despite the significant increase in enquiries being made, the average response time is now just 4 minutes; over 500 times quicker than previous response times that averaged over 15 days.

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Wingecarribee Shire Council greatly improve their DBYD response time by going live with TicketAccess from PelicanCorp

‘Go Live’ Announcement

New South Wales based Wingecarribee Shire Council made a huge leap with PelicanCorp’s TicketAccess hosted solution to efficiently and automatically respond to their Dial Before You Dig (DBYD) enquiries. 

As an existing DBYD customer, Council had seen a substantial increase in the number of incoming DBYD enquiries; thus, placing a considerable strain on resources manually responding to those enquiries. The PelicanCorp TicketAccess solution provides a single automated platform to manage the process of responding to DBYD requests. Through use of TicketAccess, Wingecarribee Shire Council have minimised almost all manual efforts required for responding to DBYD enquiries and completely streamlined the process. It has also implemented greater protection measures to Council's water, sewer and stormwater assets as well as the associated facilities by providing accurate and detailed information to those submitting DBYD enquiries. 

With the help of TicketAccess, Wingecarribee Shire Council has drastically improved their DBYD response time, increased public awareness for all works in and around its infrastructure and reduced the risk of damages to Council’s assets.

“The system allows us to automate responses for standard and critical asset location requests from DBYD,” said Michael Herraman, Group Manager Assets and Project Delivery at Wingecarribe Shire Council. “In our first month TicketAccess has automatically responded to 360 DBYD requests with an average response time of less than 2 minutes.”

Mayberry Excavations automates collation with PlanAccess


Mayberry Excavations were experiencing the burden of a heavy administrative workload due to the efforts required to collate responses from the Dial Before You Dig (DBYD) service. As response numbers increased, Mayberry Excavations were finding the cost of printing plans was escalating, and their teams in the field were not able to be efficient at all times with the traditional method of having printed plans on site. With the resource heavy manual process, Mayberry Excavations realised the need for automatic collation.


Mayberry Excavations have changed processes with the use of PlanAccess, the cloud based service from PelicanCorp, which successfully automates the collation of responses from DBYD requests into a single job pack for each request.


PlanAccess automation has successfully eliminated almost all manual collation of DBYD responses, reducing Mayberry Excavations manual effort, printing overheads and enabling the re-allocation of staff resources efforts. In addition it has achieved greater protection of its staff, and efficiency on site by providing them with the plans required for each project on hand at all times, in a simple and easy to use digital Job Pack.

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Kingborough Council innovates protection of infrastructure

'Go Live' Announcement

Kingborough Council was experiencing rapid growth in the number of enquiries received following their recent membership to the national Dial Before You Dig (DBYD VIC/TAS). The Council could no longer continue with the resource heavy manual process and realised the need for automation. Kingborough Council made a big advancement with PelicanCorp's TicketAccess solution to efficiently and automatically provide detailed information on all asset locations, giving excavators the assets needed to avoid damaging underground infrastructure.

TicketAccess automation has successfully eliminated almost all manual processing of DBYD enquiries reducing the Kingborough overheads and enabling the Council to re-allocate staffing resources across other projects. In addition, it has ensured greater protection to its infrastructure by providing accurate and detailed information to those submitting DBYD enquiries.

Rotorua Lakes Council improve accessibility of information

As long-time members of beforeUdig Rotorua Lakes Council were challenged with a manually laborious response process to its incoming enquiries, tasked with supplying multiple sets of plans to provide asset information. The time consuming process required dedicated staff attention to ensure responses went out in a reasonably accepted timeframe.

Rotorua adopted an automated process with the use of PelicanCorp’s TicketAccess solution to efficiently deliver and maintain consistent detailed information to those conducting works near their underground assets, focussing on dependable service delivery and the avoidance of contractor damage.

By transforming and automating the response to beforeUdig enquiries TicketAccess has successfully eliminated the manual processes for Rotorua. By delivering a single asset plan pack within minutes, Rotorua have achieved improved accessibility to council information and ensuring a safer work environment. In addition, Rotorua have also incorporated a second line of defence in ensuring the safety of those working within areas where geothermal activity is present.

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PelicanCorp innovates Call Before You Dig, Inc. with OneCallAccess

In 2015 Call Before You Dig, Inc. (CBYD) were in need of a fresh approach to their One Call solution and were working on strategies to improve the overall user experience for excavators. CBYD were suffering from a lack of online engagement via their existing One Call system, which was unable to meet the standards of the evolving and progressive service CBYD were striving to achieve. An upgrade was required in order to provide the users and members of the Connecticut region with the enhanced service.

The CBYD Board held a strategic planning session, set the direction to be a progressive leader in the damage prevention industry and a decision was made to focus their attention on technology. A technology committee was formed, constituting the locate community, contractors and Utilities, resulting in CBYD opting to upgrade to PelicanCorp’s OneCallAccess, a fully managed One Call operation solution for E-Ticket and Call Center operations.

Upgrading their technology to the fully managed OneCallAccess from PelicanCorp, ensured CBYD have achieved the modernization and technological advancements they were after. The increase from less than 40% web adoption to over 75% web inquiries within the first year alone surpassed the expectations of all stakeholders, resulting in greater efficiencies across the wider operation.

To read the full story click here...

GasNet Limited (New Zealand) joins TicketAccess

'Go Live' Announcement

GasNet Limited is responsible for providing a range of natural gas network and metering services in the Whanganui, Rangitikei and outlying regions of the North Island in New Zealand. A relatively small player in the context of the total New Zealand market, their network business encompasses the management and operation of network infrastructure assets comprising approximately 400km of mains and 13,000 service pipes.

Becoming a member of the beforeUdig service and automating responses via PelicanCorp’s TicketAccess hosted solution has enabled GasNet to free up human resources previously committed to manually providing plans of its asset information. By adopting the automated TicketAccess solution GasNet is able to maintain the high quality of information provided to contractors and other persons working around its assets, whilst eliminating its dependency on staff to process asset information requests within what are often extremely demanding response timeframes.

As Neville Edwards, Asset Information Services Manager said:“GasNet was excited with the prospect of having its plan responses automated and the delivered product has not disappointed. PelicanCorp managed the transition professionally and has worked with GasNet to achieve an outcome that provides significant benefits in the provision of its asset information and in freeing up people resources that would be otherwise engaged answering and responding to enquiries.”

Hastings District Council (NZ) improves business efficiencies with TicketAccess from PelicanCorp

'Go Live' Announcement

Hastings District Council (NZ) have successfully improved their business efficiencies by automating the beforeUdig response process through the use of PelicanCorp's TicketAccess hosted solution. Through the combination of membership to the beforeUdig service and automation via TicketAccess, Hastings District Council have achieved a standardised internal protection process for their ‘three waters’ assets - water, wastewater and stormwater. Automation has resulted in faster response turnaround times, consistently accurate data and eliminated any previous manual handling further reducing the costs incurred by Council.

As Brett Chapman, Water Services Manager at Hastings District Council points out:“the beforeUdig system streamlines our asset data and location service replacing what was a very manual and time consuming process. Relevant information is now provided directly to applicants on a consistent basis for all but the most complex of projects where staff are still able to assist."

Horizon Networks NZ commence use of PelicanCorp's TicketAccess to automate their beforeUdig response plan creation process

'Go Live' Announcement

Horizon Networks NZ are now using TicketAccess as part of their asset protection and safety program to automatically generate response plans to beforeUdig enquiries showing all of their electrical infrastructure. By streamlining and automating the previously manual process, Horizon Networks have improved their response turn-around time, reduced effort required by resources and ensure a consistent message is being provided to protect the public when working around underground cables.

As Scott Lillas, GIS/CAD Manager at Horizon Networks points out:“The main drivers to implement the TicketAccess solution at Horizon Networks were: 1. To provide a quick response service to beforeUdig inquiries promoting a safe, compliant working environment 2. To automate the beforeUdig map production process to free up staff time to continue working on other projects 3. To improve reporting and audit capabilities of cable location inquiries. TicketAccess complements our existing beforeUdig and Horizon Networks cable locate service. Please refer to http://horizonnetworks.nz/cable-locations for additional information.”

About PelicanCorp

PelicanCorp is a niche provider of software and services to Utilities, Asset owners and to the Before You Dig industry specifically for the 'Protection of Essential Infrastructure'.

Address: Level 2, 600 Victoria Street, Richmond 3121, VIC, AU

Phone: +61 3 8413 5200

Tweets by @PelicanCorp

RT @beforeUdig: Our utility expert and Country Manager Phil Cornforth had the great opportunity to write an advertorial for @NZContractor

@sherkirk @kentucky811 Thank you, Sher!

EXCITING ANNOUNCEMENT: Underground Safety Alliance 811 partner with PelicanCorp to future proof #Indiana and… https://t.co/a1qsIsBwZn

Congratulations to #PelicanCorp Customer @Energex for winning the 2018 #GITA ANZ @DBYD1100 High Performance Award.… https://t.co/VzvBkulpMb

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