Explore our collection of customer Case Studies and see how the PelicanCorp range of solutions are assisting global organisations achieve their business goals.

Wingecarribee Shire Council greatly improve their DBYD response time by going live with TicketAccess from PelicanCorp

‘Go Live’ Announcement

New South Wales based Wingecarribee Shire Council made a huge leap with PelicanCorp’s TicketAccess hosted solution to efficiently and automatically respond to their Dial Before You Dig (DBYD) enquiries. 

As an existing DBYD customer, Council had seen a substantial increase in the number of incoming DBYD enquiries; thus, placing a considerable strain on resources manually responding to those enquiries. The PelicanCorp TicketAccess solution provides a single automated platform to manage the process of responding to DBYD requests. Through use of TicketAccess, Wingecarribee Shire Council have minimised almost all manual efforts required for responding to DBYD enquiries and completely streamlined the process. It has also implemented greater protection measures to Council's water, sewer and stormwater assets as well as the associated facilities by providing accurate and detailed information to those submitting DBYD enquiries. 

With the help of TicketAccess, Wingecarribee Shire Council has drastically improved their DBYD response time, increased public awareness for all works in and around its infrastructure and reduced the risk of damages to Council’s assets.

“The system allows us to automate responses for standard and critical asset location requests from DBYD,” said Michael Herraman, Group Manager Assets and Project Delivery at Wingecarribe Shire Council. “In our first month TicketAccess has automatically responded to 360 DBYD requests with an average response time of less than 2 minutes.”

Mayberry Excavations automates collation with PlanAccess


Mayberry Excavations were experiencing the burden of a heavy administrative workload due to the efforts required to collate responses from the Dial Before You Dig (DBYD) service. As response numbers increased, Mayberry Excavations were finding the cost of printing plans was escalating, and their teams in the field were not able to be efficient at all times with the traditional method of having printed plans on site. With the resource heavy manual process, Mayberry Excavations realised the need for automatic collation.


Mayberry Excavations have changed processes with the use of PlanAccess, the cloud based service from PelicanCorp, which successfully automates the collation of responses from DBYD requests into a single job pack for each request.


PlanAccess automation has successfully eliminated almost all manual collation of DBYD responses, reducing Mayberry Excavations manual effort, printing overheads and enabling the re-allocation of staff resources efforts. In addition it has achieved greater protection of its staff, and efficiency on site by providing them with the plans required for each project on hand at all times, in a simple and easy to use digital Job Pack.

To read the full story click here

Kingborough Council innovates protection of infrastructure

'Go Live' Announcement

Kingborough Council was experiencing rapid growth in the number of enquiries received following their recent membership to the national Dial Before You Dig (DBYD VIC/TAS). The Council could no longer continue with the resource heavy manual process and realised the need for automation. Kingborough Council made a big advancement with PelicanCorp's TicketAccess solution to efficiently and automatically provide detailed information on all asset locations, giving excavators the assets needed to avoid damaging underground infrastructure.

TicketAccess automation has successfully eliminated almost all manual processing of DBYD enquiries reducing the Kingborough overheads and enabling the Council to re-allocate staffing resources across other projects. In addition, it has ensured greater protection to its infrastructure by providing accurate and detailed information to those submitting DBYD enquiries.

Rotorua Lakes Council improve accessibility of information

As long-time members of beforeUdig Rotorua Lakes Council were challenged with a manually laborious response process to its incoming enquiries, tasked with supplying multiple sets of plans to provide asset information. The time consuming process required dedicated staff attention to ensure responses went out in a reasonably accepted timeframe.

Rotorua adopted an automated process with the use of PelicanCorp’s TicketAccess solution to efficiently deliver and maintain consistent detailed information to those conducting works near their underground assets, focussing on dependable service delivery and the avoidance of contractor damage.

By transforming and automating the response to beforeUdig enquiries TicketAccess has successfully eliminated the manual processes for Rotorua. By delivering a single asset plan pack within minutes, Rotorua have achieved improved accessibility to council information and ensuring a safer work environment. In addition, Rotorua have also incorporated a second line of defence in ensuring the safety of those working within areas where geothermal activity is present.

To read the full story click here...

PelicanCorp innovates Call Before You Dig, Inc. with OneCallAccess

In 2015 Call Before You Dig, Inc. (CBYD) were in need of a fresh approach to their One Call solution and were working on strategies to improve the overall user experience for excavators. CBYD were suffering from a lack of online engagement via their existing One Call system, which was unable to meet the standards of the evolving and progressive service CBYD were striving to achieve. An upgrade was required in order to provide the users and members of the Connecticut region with the enhanced service.

The CBYD Board held a strategic planning session, set the direction to be a progressive leader in the damage prevention industry and a decision was made to focus their attention on technology. A technology committee was formed, constituting the locate community, contractors and Utilities, resulting in CBYD opting to upgrade to PelicanCorp’s OneCallAccess, a fully managed One Call operation solution for E-Ticket and Call Center operations.

Upgrading their technology to the fully managed OneCallAccess from PelicanCorp, ensured CBYD have achieved the modernization and technological advancements they were after. The increase from less than 40% web adoption to over 75% web inquiries within the first year alone surpassed the expectations of all stakeholders, resulting in greater efficiencies across the wider operation.

To read the full story click here...

GasNet Limited (New Zealand) joins TicketAccess

'Go Live' Announcement

GasNet Limited is responsible for providing a range of natural gas network and metering services in the Whanganui, Rangitikei and outlying regions of the North Island in New Zealand. A relatively small player in the context of the total New Zealand market, their network business encompasses the management and operation of network infrastructure assets comprising approximately 400km of mains and 13,000 service pipes.

Becoming a member of the beforeUdig service and automating responses via PelicanCorp’s TicketAccess hosted solution has enabled GasNet to free up human resources previously committed to manually providing plans of its asset information. By adopting the automated TicketAccess solution GasNet is able to maintain the high quality of information provided to contractors and other persons working around its assets, whilst eliminating its dependency on staff to process asset information requests within what are often extremely demanding response timeframes.

As Neville Edwards, Asset Information Services Manager said:“GasNet was excited with the prospect of having its plan responses automated and the delivered product has not disappointed. PelicanCorp managed the transition professionally and has worked with GasNet to achieve an outcome that provides significant benefits in the provision of its asset information and in freeing up people resources that would be otherwise engaged answering and responding to enquiries.”

Hastings District Council (NZ) improves business efficiencies with TicketAccess from PelicanCorp

'Go Live' Announcement

Hastings District Council (NZ) have successfully improved their business efficiencies by automating the beforeUdig response process through the use of PelicanCorp's TicketAccess hosted solution. Through the combination of membership to the beforeUdig service and automation via TicketAccess, Hastings District Council have achieved a standardised internal protection process for their ‘three waters’ assets - water, wastewater and stormwater. Automation has resulted in faster response turnaround times, consistently accurate data and eliminated any previous manual handling further reducing the costs incurred by Council.

As Brett Chapman, Water Services Manager at Hastings District Council points out:“the beforeUdig system streamlines our asset data and location service replacing what was a very manual and time consuming process. Relevant information is now provided directly to applicants on a consistent basis for all but the most complex of projects where staff are still able to assist."

Horizon Networks NZ commence use of PelicanCorp's TicketAccess to automate their beforeUdig response plan creation process

'Go Live' Announcement

Horizon Networks NZ are now using TicketAccess as part of their asset protection and safety program to automatically generate response plans to beforeUdig enquiries showing all of their electrical infrastructure. By streamlining and automating the previously manual process, Horizon Networks have improved their response turn-around time, reduced effort required by resources and ensure a consistent message is being provided to protect the public when working around underground cables.

As Scott Lillas, GIS/CAD Manager at Horizon Networks points out:“The main drivers to implement the TicketAccess solution at Horizon Networks were: 1. To provide a quick response service to beforeUdig inquiries promoting a safe, compliant working environment 2. To automate the beforeUdig map production process to free up staff time to continue working on other projects 3. To improve reporting and audit capabilities of cable location inquiries. TicketAccess complements our existing beforeUdig and Horizon Networks cable locate service. Please refer to http://horizonnetworks.nz/cable-locations for additional information.”

City of Prospect are now responding to all DBYD enquiries automatically with PelicanCorp's TicketAccess

'Go Live' Announcement

Through the use of PelicanCorp's TicketAccess hosted system, South Australia's City of Prospect have turned their once laborious manual DBYD response process into an entirely automated workflow. TicketAccess has enabled City of Prospect to now determine if an enquiry is impacting various asset infrastructure types, create an appropriate response and deliver a plan package within minutes, providing greater public awareness resulting in reduced risk of damage to Council's assets and a significant savings on resources.

Greg Georgopoulos, Director Infrastructure Assets and Environment from the City of Prospect added: “The TicketAccess system has resulted in a fast and effective way for the City of Prospect to respond to ‘Dial before You Dig’ Requests. Requests are received, analysed and responded to instantly, improving customer service and satisfaction.”

Gippsland Water upgrade technology with TicketAccess, integrating their GIS web services directly to improve DBYD response and efficiency

'Go Live' Announcement

Gippsland Water, who have been utilising the PelicanCorp technology since 2009, have successfully upgraded to the latest TicketAccess solution for a higher level of automation to their DBYD enquiry response process. Gippsland Water opted for the upgrade to enable higher quality map responses as TicketAccess leverages directly off their corporate GIS system via web services. TicketAccess now provides Gippsland Water a standardised asset protection process, delivering faster response turnaround times and more accurate data to enquirers by correctly identifying personnel who need to be contacted before commencing any excavation works.

This provides a drastically reduced risk of exposure and damage to their essential infrastructure asset types, including electrical, water and sewer. The upgrade has brought Gippsland Water in line with using the latest technology available for automation of the DBYD response process.

About PelicanCorp

PelicanCorp is a niche provider of software and services to Utilities, Asset owners and to the Before You Dig industry specifically for the 'Protection of Essential Infrastructure'.

Address: Level 2, 600 Victoria Street, Richmond 3121, VIC, AU

Phone: +61 3 8413 5200

Tweets by @PelicanCorp

ANZ Sales Director Andrew Brown and @DBYD1100 CEO Stuart Burdack talk #assetprotection at the CCF Australian Infras… https://t.co/SyIn66ij3B

Great start to the #CCF Australian Infrastructure Outlook Summit here in Canberra today. https://t.co/QpEpwLoH8q

RT @beforeUdig: We can help you to avoid the #chaos! Get your #free plans from our website and make sure that your #excavation project is a…

The @PelicanCorp team are looking forward to attending and speaking with industry professionals at the 2017 Austral… https://t.co/PTbzrqg9no

Stay Informed

Stay informed about our news and events