Onecall DBYD


The complete suite of damage prevention tools for your OneCallAccess operation

OneCallAccess is a fully managed One Call Operations Management solution for e-Ticket and Call Centre operations. Hosted by PelicanCorp in a high availability cloud environment, it manages all One Call tickets from any location any time leveraging modern web and mobile based technologies. OneCallAccess is built using a unique mapping platform enabling the most accurate ticket capture of any solution on the market. OneCallAccess provides a set of tools for any One Call operation to support its obligations to its members from GIS data updates, marketing and email campaigns, reporting and a range of notification and ticket format options.

Within Australia the OneCallAccess operation that services the Australian Essential Infrastructure is known as Dial Before You Dig (DBYD).

Why OneCallAccess (DBYD)?

Easy Web Ticket Entry – OneCallAccess provides users with a simple, user-friendly interface to capture tickets quickly and accurately. Users are guided through the process with simple messages and information boxes to assist even the newest user to your OneCallAccess service.

Mobile and Location Aware – The entire OneCallAccess platform is mobile and location aware. Regardless of the device contractors are using, the OneCallAccess ticket entry screens adapt and also provide location aware capabilities to allow tickets to be captured on site anytime of the day.

Mapping – Tightly integrated into the platform is a sophisticated mapping and GIS platform designed specifically around the needs of One Call operations. Supporting multiple mapping providers such as Google, Bing or any preferred mapping service to suit local requirements, OneCallAccess allows contractors to navigate easily to their dig site and begin describing their locate ticket. Mapping information captured at this point can be transmitted to Utilities and One Call members in their preferred formats.

Call Center Management Tools – Maintaining a close grip on the day to day operations of any One Call system is critical. OneCallAccess supports this by providing a comprehensive set of tools for the call center to manage tickets, member configurations, special reporting requests from members and ticket dispatch. It also allows for real time analytics on system performance, ticket based statistics and contractor usage.

Extendable and Integrated Modules – OneCallAccess offers a number of optional modules to support the specific requirements of the operation and the local processes. Currently available modules include excavation permits, plan collation and positive response. This same capability can be used to include additional modules to support local requirements.

Main Service Features

Web & Mobile Ticket Entry

All user interfaces for OneCallAccess are web based and simple to use. The design and structure of the enquiry process is such that any user with limited experience with web systems or forms can successfully submit and complete an accurate One Call ticket. One Call centers using OneCallAccess as its core platform are achieving web ticket volumes higher than 90%, making it arguably the most easy to use One Call system on the market.

Mapping and Ticket Location Drawing

A major point of differentiation for OneCallAccess is the ability to use mapping to describe the dig site and to accurately depict the location requiring Utility mark out or plans. OneCallAccess provides users with simple, easy to follow mapping tools to enable drawing directly onto any map provided by the One Call operation. The drawn shape and the ticket detail are then transmitted as a part of both the utility notification and a confirmation summary supplied to the contractor.

Ticket Confirmation and Communications

A unique feature of OneCallAccess is its communications to users and also to members. All users submitting a ticket to OneCallAccess will receive a confirmation summarising the ticket, the location drawn on the map and the Utilities notified. The communications feature can also be used on an ad-hoc basis to help share any supporting information between contractors and Utilities as required. This can help in situations where Utilities need to communicate to contractors working in a specific location or just to communicate a change of processes from a particular Utility.

Customizable Ticket Entry Business Rules

OneCallAccess can be configured to suit the ticket entry requirements of any One Call system. This includes all fields of data, mapping rules and even notification rules for Utilities.

24 Hour Global Support and System Management

OneCallAccess is hosted and managed in a cloud environment managed and controlled by PelicanCorp. Our globally diverse Service Delivery and Operations teams support all our One Call customers 24 hours a day 7 days a week. The systems are monitored using a range of industry best practice tools and our maintenance procedures will ensure your service experience is second to none.

Dial Before You Dig Screens

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Various OneCallPA Screen examples