Our Support Services

Products & Services

Latest News

PelicanCorp acquires Asplundh One Call, Inc. to further expand its presence in international markets.

PelicanCorp made an announcement today that it had finalised a deal with Asplundh One Call. The USA based company provides full turnkey operations that include professional staffing and management and call center services as well as hardware and software necessary for the provision of in-house One Call services.

CGA 2013 Prize Winner

PelicanCorp would like to thank all those who visited our booth at the CGA Conference in Florida earlier this year.

The event proved to be a major success again and of the few hundreds who talked to us and participated in our competition, Allison Strouse from Pennsylvania One Call System Inc. became a winner of our major prize - a trip to Australia. We are looking forward greeting Allison and her husband Pete later this year.

PelicanCorp (NZ) Limited has implemented a cloud-based solution for asset protection for Land Information New Zealand (LINZ) so the Government agency can provide a timely response to 30,000 enquiries a year from civil contractors whose activities might pose a threat to the country’s 12 million survey marks.

Our Support Services

Customer satisfaction is critical to us

Our customer support team is easily accessible to all our customers. We value all our customers and strive to ensure that our products are working optimally. PelicanCorp provides all its customers a range of targeted and specilalised support and technical services. Both support and training are delivered by trained, professional staff who are committed to ensuring our solutions deliver results.

Our support team will always address your questions and issues with professionalism and with the priority required.

Training Services

PelicanCorp offers customers training on all its core products.

DigSAFE Pro Administrator / User Training
DigSAFE OneCall Administrator / User Training
Customised solution training sessions

Talk to us about your specific needs for training. Contact Us

Help Desk

Technical support services and Training services are available to all our customers using our products and services. Our support services range from simple Help Desk to Custom support services for particular clients needs.

Our Help Desk for direct product / service support basically includes;

Onsite support services
Installation support (Onsite / Remote)
Managed Support for customised projects

Need Help Now?

If you have a support request or require assistance with one of our products please call your local office or get online to our Help Desk Portal. If you do not have a login then please contact your local office directly and we will set you up. Use the following Product specific links to get access to our online Help Desk.

Help_Desk

DigSAFE Pro Help Desk Portal: Click Here

AIRS for DBYD Help Desk Portal: Click Here

From either of these links you will be able to see a history of your Ticket and their status as well as have direct acccess to the Knowledgebase for each product.