PelicanCorp innovates Call Before You Dig, Inc. with OneCallAccess

Challenge
In 2015 Call Before You Dig, Inc. (CBYD) were in need of a fresh approach to their One Call solution and were working on strategies to improve the overall user experience for excavators. CBYD were suffering from a lack of online engagement via their existing One Call system, which was unable to meet the standards of the evolving and progressive service CBYD were striving to achieve. An upgrade was required in order to provide the users and members of the Connecticut region with the enhanced service.

Solution
The CBYD Board held a strategic planning session, set the direction to be a progressive leader in the damage prevention industry and a decision was made to focus their attention on technology. A technology committee was formed, constituting the locate community, contractors and Utilities, resulting in CBYD opting to upgrade to PelicanCorp’s OneCallAccess, a fully managed One Call operation solution for E-Ticket and Call Center operations.

Outcome 
Upgrading their technology to the fully managed OneCallAccess from PelicanCorp, ensured CBYD have achieved the modernization and technological advancements they were after. The increase from less than 40% web adoption to over 75% web inquiries within the first year alone surpassed the expectations of all stakeholders, resulting in greater efficiencies across the wider operation.

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